When your organization has a fleet of copiers and printers, it can often be challenging to manage all the devices and the supplies and maintenance they require. With print fleet management software, businesses can effectively and efficiently manage and optimize their printing devices. This software provides a centralized hub with real-time data such as toner levels or device status and error codes. Cloud-based print management, such as MICAS (Machine Intelligence Call Assistance System), simplifies device management and can keep your devices up and running from anywhere.
Print fleet management software and services provide value and several benefits to organizations.
- Monitor Toner Supply Levels: There is nothing worse than going to print out an important document or report and discovering that your office printer is entirely out of ink. With print management services, your device service technicians can monitor your device’s toner levels and will know in advance when you are running low on toner. This service enables them to deliver the appropriate toners to you in a timely matter, without any downtime. This also eliminates the need for you to call your service team and request a new toner.
- Reports Device Status and Alerts: Cloud-based print management services like MICAS provide your service team with a real-time view of your entire fleet’s status, including malfunction alerts and error codes. This allows your service providers to know right away if any of your devices are experiencing downtime and precisely what is happening. This information enables technicians to know exactly how to fix the issue and if any additional parts or supplies are needed for the service call. This provides efficiency, removing the need for multiple visits from a technician and reducing downtime.
- Enables Remote Service Calls: Print management software allows your service technicians to maintain and service your devices with minimal inconvenience and based on your schedule. Technicians can update firmware remotely, reducing the number of times they have to come into your office and disrupt your productivity.
At Managed Business Solutions, we utilize MICAS to allow our service team to view device status as well as data on meters, toner, alerts, agents, and reports. Our technicians track and oversee our customers’ MFPs on the backend regulating performance and maintenance. MICAS will help reduce any downtime on machines, increase efficient remote services, and resolve any issues with minimal inconvenience to our customers. Contact our team to learn more about our document solutions to help your office remain efficient and reduce downtime.
