Meet The Team

Jim began his career as a founding partner in a startup copier dealer, which quickly transformed into one of the country’s largest independent copier dealers. After several years of leading the organization to double-digit growth, Jim left for another entrepreneurial venture and opened a telecommunications consulting agency. Again, he was able to help lead the company to national success. Throughout his many years as an entrepreneur and leader, he teamed up with David Trokel and James Coler to create Managed Business Solutions to revolutionize the copier and office technology industry.

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After graduating from Franklin and Marshall College, James began his career in the office technology industry. He spent many years learning, adapting, and eventually becoming an expert in sales, operations, finance, and management. James discovered his passions for the evolving modern office and finance throughout his career, leading him to establish MBS with his partners, Jim Coler and David Trokel. He has watched the industry evolve throughout the past 15 years and has ensured that MBS has stayed ahead of the curve, offering cutting-edge technologies, IT solutions, and more.  

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David has been in sales for over 30 years, starting in the office technology industry after graduating from the University of Hartford. After many years of excelling at sales and customer service, he created MBS with his partners Jim and James Coler. He consistently hits above his quota every month, helping grow MBS exponentially and leading him to receive several sales awards in the office technology industry. David is constantly going above and beyond for our clients, ensuring their businesses get the personalized attention and solutions they need to run efficiently and grow. 

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With over 35 years of experience as a technician in the office technology industry, Pat brings both technical expertise and exceptional customer service to MBS. He is Fully Factory Certified on Sharp, Toshiba, and Lexmark machines. Not only is he an expert on machines, but he is also certified on our elite phone system, Coredial. Pat will be there every step of the way from installation to maintenance, to any office technology issues that may arise. 

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Pino has over 25 years of experience as a technician in the office technology industry. As our Operations Manager, he is Fully Factory Certified on Sharp, Toshiba, and Lexmark machines. With a passion for customer service and years of industry expertise, Pino always goes above and beyond to ensure our customers get the service they need to keep their office technology running at peak performance. 

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Ashley joined MBS in 2015 as an Executive Administrative Assistant, and since then, she has been promoted to Director of Administration. Ashley has been a vital member of the MBS team, excelling at customer service and ensuring that operations are always running smoothly. She prides herself on always treating every customer and their situation as a priority to ensure they get whatever help they need, answering all questions that need to be answered. She enjoys fostering relationships with customers so they know that they can always count on her for help. 

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Jackie has been with MBS for over three years, connecting with our customers every day to give them the best service possible. She partners with our service department to fulfil supplies and service requests, dispatch our technicians to service calls, and coordinate with our logistics company to complete equipment orders and deliveries. Jackie also works to collect accounts receivable and resolve any billing issues with customers. Jackie has Coredial’s Technical Certification, allowing her to effectively assist customers with any VoIP phone issues that may arise. 

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Elizabeth is a highly experienced customer service professional with over ten years of experience. She has spent a significant portion of her career working as an administrator, honing her organization, communication, and problem-solving skills. Before joining MBS, Elizabeth worked as an administrator at a large copier dealer, where she developed a deep understanding of customers' needs and concerns in various industries. Elizabeth provides excellent service and is known for her ability to quickly and effectively resolve any issues that may arise. Her strong background and skills make her well-equipped to excel in any customer-facing role. 

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Bill brings over seven years of experience in information technology and technical support to Managed Business Solutions. As the head of our IT department, he ensures all our clients’ IT environments are effectively managed, reducing downtime and assuring that business data is backed up and secured. He provides valuable technical support, as well as data migration, security, Microsoft Azure administration, email migration, and more.  

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Atanas received his bachelor’s degree in IT from Rutgers University with a focus on Web Development and Cyber Security. At MBS, he is responsible for developing client websites and e-mail templates, along with providing client support and addressing any computer and website issues and updates that arise. Atanas enjoys exercising his problem-solving skills, and his creativity and passion for his field make him a valued and integral part of our IT team. 

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Steve brings over 15 years of superior sales experience to the Managed Business Solutions sales team. With a vast knowledge of sales and the technology industry, Steve focuses on providing clients with outstanding products, service, and support. He values the power of customer satisfaction and goes above and beyond to provide the best solutions for his clients.

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Graduating from Montclair State University with a Business Degree, Vincent immediately started his career in sales. His passion for selling, working with clients, and enhancing businesses was something he felt from the beginning and only continues to excel in. He enjoys building long-lasting relationships and providing clients with customized solutions they know and trust.  

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A graduate of East Stroudsburg University with a degree in Business Administration, Theo joins the MBS team with years of sales experience. He enjoys building relationships both personally and professionally. Theo has a strong desire to learn and understand clients' individual business needs, ensuring that he continuously provides every customer with outstanding service. 

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Alyssa has been a part of the MBS team for over 4 years. She came on board as the Marketing Coordinator, responsible for growing the brand internally and developing an innovative marketing division. Through her successes in boosting brand awareness, increasing overall sales, and creating a new marketing branch, she got promoted to Director of Marketing. With over 8 years of sales and marketing experience, Alyssa has worked in various industries gaining valuable experience and helping businesses grow exponentially.

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