VoIP or Voice over Internet Protocol refers to the technology used in communicating calls and videos via an Internet connection. Since its introduction in the market, more and more companies have switched from using regular phone lines to this method of communication. There are several reasons why many businesses choose to use VoIP, so if your company is still using older methods of communication, we’ve compiled some information to help you decide if it’s time to make the switch.

Affordable

 Switching from a traditional landline to VoIP brings many added benefits, and for little to no cost. By using the internet instead of a phone connection, VoIP virtually eliminates long-distance charges and the expense of added features such as voicemail, call forwarding, conferencing, video calling, and more. Companies also provide different packages to suit the size of your company, your business needs, and your budget.

Mobility

With Voice over Internet Protocol, you don’t need to sit next to the phone to receive a call. You can take calls anywhere, as long as there’s a broadband connection. This means you can answer calls and get voicemail via e-mail, whether it’s with a cell phone, laptop, tablet, or hybrid.  Another added benefit is that VoIP allows for virtual numbers. With these numbers, choosing an area code, and not being assigned one, enables contacts to call without the hindrance of long-distance charges. VoIP makes working mobile from local and abroad easier and less costly.

Multiple Call Support

A regular phone line normally only lets you talk to one person at a time. VoIP allows multiple calls, including conference and group calls, which is an important advantage to many businesses. This makes it easier for employees, management, and business associates to collaborate with each other and to communicate with clients.

It’s also faster for clients to connect with customer support. As a result, their concerns can be handled and resolved faster, which in turn improves the customer experience and strengthens your business relationship with them.

VoIP Offers More Features Than Traditional Systems

Aside from supporting multiple calls simultaneously, there are also several more features that you can enjoy from using VoIP. These features may vary from one service to another, but the most common features include:

• Fax
• Voicemail
• Caller ID
• Call waiting
• Call forwarding
• Call blocking
• Redial

There are also advanced features that some service providers offer, including call transfer, return call, speed dialing, SMS, and area code selection. Many of these features come included in VoIP subscriptions, which help keep costs of add-ons low.

These are just a few of the benefits of making the switch to VoIP for your business communication. If you have further questions about VoIP, or are ready to get started, Managed Business Solution’s is here to guide you. Contact us today to get started. Our experienced team is ready to help.